"Delegate & Meditate" - Managing Stress and Anxiety in Customer-Facing Jobs

As Told By Oluwole Sharon, Junior Customer Experience Associate

As a customer-facing professional, self-care is essential to maintaining productivity, providing excellent service, and avoiding burnout.

Here are the detailed steps I take to ensure I care for myself effectively:

1. Prioritize Physical Well-Being

Exercise: I Incorporate daily physical activity, like a morning jog, to reduce stress and boost my energy for the day.

Balanced Diet: I also maintain a nutritious diet and stay hydrated to keep energy levels high.

Adequate Sleep: Aim for 7-8 hours of quality sleep to ensure mental and physical readiness for the day.

2. Manage Mental and Emotional Health

Mindfulness: Practice meditation or deep breathing to stay calm and focused during stressful situations.

Set Boundaries: Define clear work-life boundaries, including scheduled breaks and avoiding after-hours emails.

Seek Support: Engage with a mentor, therapist, or support group for advice and perspective.

3. Continuous Learning and Development

Training: Regularly participate in professional development to enhance skills and stay motivated.

Stay Updated: Follow industry trends and best practices through blogs, podcasts, and books.

4. Time Management

Task Prioritization: Use tools like Trello to organize tasks, breaking down large projects to prevent overwhelm.

Delegation: Delegate tasks when possible to avoid burnout and maintain a manageable workload.

5. Build Relationships

Positive Work Environment: Nurture relationships with colleagues and clients to create a supportive work atmosphere.

Work-Life Balance: Spend quality time with family and friends, and engage in hobbies to recharge.

6. Reflect and Adjust

Self-Reflection: Regularly assess stress levels and satisfaction, making adjustments as needed to maintain well-being.

Resources that I Use:

• Headspace: For guided meditations and mindfulness exercises.

• MyFitnessPal: To track my diet and exercise.

• Trello: For task management and organization.

• Coursera: For professional development and continuous learning.

The Sum Up

By incorporating Oluwole Sharon's self-care strategies into your daily work life, you're investing in your overall well-being and CS resilience. Remember, taking care of yourself isn't selfish; it's essential for both your personal and professional success.

Wanna be featured next? Comment below and I will share a 1-minute form to include your BEST self-care tactics.

Stress Less, Achieve More!