Thank you for the comment, Cyril. I appreciate your thoughts on my write-up. Hmm, on your question; the first thing I'll say is that transitioning is possible in most product-centric careers due to common grounds and transferable skills. For CS, you'd need to top on your communication, empathy, and be on your most proactive game in the sense of identifying opportunities or potential risks with customers.
I'll also like to add that while Customer Success dwells on delivering services at the best quality for enhanced customer satisfaction, it is not Quality Assurance. Both roles are very distinct. While the latter may not be customer-facing, you'll be engaging a pool of key contacts across accounts (customers) you manage in CS.
Lastly, with your experience in Product Marketing, I firmly believe that you've acquired vast experience in identifying customer needs, communicating value, and advocating for user requests, for example. I think you may research working in CS at a SaaS company.
Your role here would be very product-centric but also customer-facing. A good blend with your experience, I presume. Let me know if you have further interests or inquiries. Finally, have you considered joining Customer Success communities?
You're welcome, Cyril! I am sorry to hear that your Go-to-Market strategies amongst others were not considered by your team; disappointedly costing the business time.
Regardless, I am very pleased that you have identified your talents and expertise. Beyond GTM fit, building relationships with intended and existing customers is something that's recurring in Customer Success.
My advice?
If you feel like transitioning any moment, do take courses, attend webinars, rewrite your CV, etc. In the end, it's all YOU!
I can totally relate to the Lagos traffic struggle! Remote workdays are a lifesaver.
Affirmative. Traffic is a menace
Finally, nice insight,
One question though, can someone with “ Product marketing “ background, who’s also looking to add QA quality assurance
Take on this role?
Thank you for the comment, Cyril. I appreciate your thoughts on my write-up. Hmm, on your question; the first thing I'll say is that transitioning is possible in most product-centric careers due to common grounds and transferable skills. For CS, you'd need to top on your communication, empathy, and be on your most proactive game in the sense of identifying opportunities or potential risks with customers.
I'll also like to add that while Customer Success dwells on delivering services at the best quality for enhanced customer satisfaction, it is not Quality Assurance. Both roles are very distinct. While the latter may not be customer-facing, you'll be engaging a pool of key contacts across accounts (customers) you manage in CS.
Lastly, with your experience in Product Marketing, I firmly believe that you've acquired vast experience in identifying customer needs, communicating value, and advocating for user requests, for example. I think you may research working in CS at a SaaS company.
Your role here would be very product-centric but also customer-facing. A good blend with your experience, I presume. Let me know if you have further interests or inquiries. Finally, have you considered joining Customer Success communities?
Thanks Eromonsele for your clarification,
Now that you mentioned ! my recent experiences with SaaS Product,
Was without any doubt a very satisfying experience ,
GTM, Messaging is one area I excel in.
I guess thinking QA requires having the product end user as top priority
Been the Only PMM amongst PMs,
My initial strategy wasn’t considered which caused us 4 weeks, because Of ( the simplest form of development ) was in the picture.
My quick analysis , developing GTM, crafting Product Messaging was easy to transfer at that moment
Thanks once Again
You're welcome, Cyril! I am sorry to hear that your Go-to-Market strategies amongst others were not considered by your team; disappointedly costing the business time.
Regardless, I am very pleased that you have identified your talents and expertise. Beyond GTM fit, building relationships with intended and existing customers is something that's recurring in Customer Success.
My advice?
If you feel like transitioning any moment, do take courses, attend webinars, rewrite your CV, etc. In the end, it's all YOU!
Wishing you the best, Cyril.
Oh Thanks,
this wasn’t a business yet, was a Community Challenge to build MVPs and help PMs build their portfolio 🙌🏼
Great read. This was so in-depth. I really love reading your posts. So relatable 👍🏽
Thank you, Daniella. I tried to scratch the surface without too much technicality or rambling
Quality article as usual. This was a great read, quite descriptive of the typical CS work day 😁
Thanks a bundle, Maryjane! Yes, very typical. Some days are much more. I'm glad you could relate