Hey, welcome!
I am Eromonsele Emmanuel Oigiagbe, the principal contributor on this channel, The Nigerian Customer-Centric Blogger, and occasionally, I will be writing about useful insights into the world of customer service, customer satisfaction, reducing churn rates, best CRM practices, customer retention strategies, etc.
My knowledge sharing is based on first-hand experiences I have garnered working in the field of customer support and success. And, while my articles may be widely subjective, please feel free to educate me on your ideas and philosophies of customer experience.
I look forward to creating an engaging community but, I cannot do this without your contribution and that of your colleagues, loved ones and family.
Kindly share, like and comment on posts that resonate with you.
P.S. The majority of the articles are written from a Nigerian’s POV working in customer support, customer relations and customer success. Practices may differ in other climes, take heed.
If you’re interested, I started a travel blog - also ericotrips - in 2018 where I brag about my adventures around my home country, interview tourism celebrities and talk about Afrocentric art, music and culture.
It’s great to meet ya!
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