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"Delegate & Meditate" - Managing Stress and Anxiety in Customer-Facing Jobs
As Told By Oluwole Sharon, Junior Customer Experience Associate
Dec 16, 2024
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Eromonsele Oigiagbe
3
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"Delegate & Meditate" - Managing Stress and Anxiety in Customer-Facing Jobs
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November 2024
Trends and Technology Shaping Customer Service in Nigeria: CSIC 2024, Recap
So, I spoke at a Customer Service conference
Nov 19, 2024
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Eromonsele Oigiagbe
4
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Trends and Technology Shaping Customer Service in Nigeria: CSIC 2024, Recap
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Invite your friends to read The Nigerian Customer-Centric Blogger
Quick Announcement
Nov 18, 2024
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Eromonsele Oigiagbe
3
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The Nigerian Customer-Centric Blogger
Invite your friends to read The Nigerian Customer-Centric Blogger
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October 2024
Level Up Customer Support: How Can Your IT Helpdesk Deliver the WOW?
Your issue has been logged. So, what...? Boost Efficiency with 5+ Practices
Oct 14, 2024
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Eromonsele Oigiagbe
9
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Level Up Customer Support: How Can Your IT Helpdesk Deliver the WOW?
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September 2024
My Substack Summer
What I read in Summer 2024 (and a Thought Leader nomination?)
Sep 22, 2024
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My Substack Summer
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Why Customer Success Teams Should Actively Participate in User Onboarding
Let's talk about SaaS
Sep 16, 2024
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Eromonsele Oigiagbe
6
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Why Customer Success Teams Should Actively Participate in User Onboarding
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August 2024
Can You See My Screen...? A Day in the Life of a Customer Success Associate
"Please confirm if you can see my screen," the Unsung CS Hero inquires
Aug 12, 2024
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Eromonsele Oigiagbe
8
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Can You See My Screen...? A Day in the Life of a Customer Success Associate
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July 2024
Enhancing Customer Service and Brand Image in Art Exhibitions: Lessons from Ifebube
Why Elevating Collectors' Experiences Matters in Nigeria
Jul 15, 2024
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Eromonsele Oigiagbe
5
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Enhancing Customer Service and Brand Image in Art Exhibitions: Lessons from Ifebube
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May 2024
Grow as a Customer Onboarding Specialist in Seven "Basic" Steps
Here's how to get better at SaaS onboarding
May 7, 2024
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Eromonsele Oigiagbe
7
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Grow as a Customer Onboarding Specialist in Seven "Basic" Steps
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March 2024
Ditch the Certifications! Unleashing Your True CUSTOMER SUCCESS Potential in 5 Basic Steps
Should we all be CCSMs first or...?
Mar 19, 2024
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Eromonsele Oigiagbe
5
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Ditch the Certifications! Unleashing Your True CUSTOMER SUCCESS Potential in 5 Basic Steps
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7
January 2024
The Countdown BEGINS! Sign Up for a Transformative Masterclass on Navigating Customer Support
For 7,500 Naira only, unleash your potential in Customer Support. Registration for Early Birds ends January 31, 2024. Don't miss this one-time…
Jan 26, 2024
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Eromonsele Oigiagbe
6
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The Nigerian Customer-Centric Blogger
The Countdown BEGINS! Sign Up for a Transformative Masterclass on Navigating Customer Support
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What to Do When You Pick an "IRATE" Customer's Phone Call
6 actionable tips to help you manage angry customer interactions
Jan 8, 2024
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Eromonsele Oigiagbe
3
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What to Do When You Pick an "IRATE" Customer's Phone Call
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