The Nigerian Customer-Centric Blogger

I’ve Been Nominated for the Customer Success Thought Leadership Awards 🎉

Please, I Need Your Vote

Oct 2 • 

Eromonsele Oigiagbe

3

1

June 2025

4 Differences Between Kickoff and Onboarding, and How to Get Better at Both

Are You Confusing Kickoff and Onboarding?

Jun 16 • 

Eromonsele Oigiagbe

8

1

2

December 2024

"Delegate & Meditate" - Managing Stress and Anxiety in Customer-Facing Jobs

As Told By Oluwole Sharon, Junior Customer Experience Associate

Dec 16, 2024 • 

Eromonsele Oigiagbe

3

2

November 2024

Trends and Technology Shaping Customer Service in Nigeria: CSIC 2024, Recap

So, I spoke at a Customer Service conference

Nov 19, 2024 • 

Eromonsele Oigiagbe

4

3

1

Invite your friends to read The Nigerian Customer-Centric Blogger

Quick Announcement

Nov 18, 2024 • 

Eromonsele Oigiagbe

3

October 2024

Level Up Customer Support: How Can Your IT Helpdesk Deliver the WOW?

Your issue has been logged. So, what...? Boost Efficiency with 5+ Practices

Oct 14, 2024 • 

Eromonsele Oigiagbe

9

4

1

September 2024

My Substack Summer

What I read in Summer 2024 (and a Thought Leader nomination?)

Sep 22, 2024

6

8

Why Customer Success Teams Should Actively Participate in User Onboarding

Let's talk about SaaS

Sep 16, 2024 • 

Eromonsele Oigiagbe

6

2

August 2024

Can You See My Screen...? A Day in the Life of a Customer Success Associate

"Please confirm if you can see my screen," the Unsung CS Hero inquires

Aug 12, 2024 • 

Eromonsele Oigiagbe

9

11

July 2024

Enhancing Customer Service and Brand Image in Art Exhibitions: Lessons from Ifebube

Why Elevating Collectors' Experiences Matters in Nigeria

Jul 15, 2024 • 

Eromonsele Oigiagbe

5

May 2024

Grow as a Customer Onboarding Specialist in Seven "Basic" Steps

Here's how to get better at SaaS onboarding

May 7, 2024 • 

Eromonsele Oigiagbe

7

2

3

March 2024

Ditch the Certifications! Unleashing Your True CUSTOMER SUCCESS Potential in 5 Basic Steps

Should we all be CCSMs first or...?

Mar 19, 2024 • 

Eromonsele Oigiagbe

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7

2